What to learn in property management?

If you starting a career in property management, a number of things you have to learn. A property manager is responsible for overseeing the activities of a residential or commercial property owner’s behalf. A property manager has to interact with the owner and other personnel associated with the property. Sometimes, a property manager needs to delegate certain functions and responsibilities to partners.

 Customer service

A property manager has to learn all areas of customer service, as you will need to supervise customer service representatives. A customer service representative must receive rental payments, taking orders for the repair of apartments and answer general questions for prospective tenants and tenants about their homes. If a property manager to oversee customer service representatives, then you should know what they do every day.

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Letting Agents

A property manager must learn all the functions of a letting agent or consultant. Letting agents are responsible for answering questions from potential tenants of apartment units, allowing them to see the unit, taking loan applications, do background checks, verify employment, verify previous employment and run credit checks. They also handle leases and collection of payments and deposits. A letting agent is responsible for displaying the tenants all the amenities of an apartment like garbage room, laundry room and training room. They also provide tenants the keys and security access cards prior approval application.



Departments require maintenance from time to time. Repair requests bath, sinks, tubs and toilets are processed and the property manager has to know the process. Sometimes, the devices need to be repaired or replaced and the property manager must be aware of the process to apply for new devices. Broken windows and screens also need to be replaced periodically. A property manager has to ensure that maintenance staff maintains landscaping in good condition and all repairs are carried out in a timely manner.


Marketing and Advertising

The apartment units have to be advertised to help tenants to recruit and bring the apartments near its goal of maximum capacity. The property manager has to know the most profitable methods for marketing and advertising of rental units and the local newspaper. They also have to plan special announcements where new tenants receive discounts as part of a promotion.


A property manager must have complete knowledge about the eviction process. Tenants occasionally fall behind in rent and property manager must know when to apply fines for delay and when the eviction process should begin. Property managers must know how the whole process works, including interactions with departments and sheriff’s appearances in court.


When tenants leave a property manager must know the process of restoring a room to its original state using the most cost effective methods possible. Property managers have to ensure that the units of departments are giving a profit to the owner of the facility.