Good communication involves being a good communicator and to become one can develop certain skills, even for professionals who consider that and take innate, because all communicator well they unfold in the art can always be better. This exercise not only helps to communication with customers, but also strengthens the relationships that already are fixed.
Empathize with the customer communication style
The empathy is a key factor communication with customers. This aspect involves understanding the way in which the client feels and includes the displaying interest in what you want to say adapting our communication style to yours to establish closeness and understanding.
When you start a relationship with a client, you should give importance to the first contact, because first impressions are what define this employment relationship. Then it must be remembered that in business are also important personal relationships and, therefore, show more personal attention is often synonymous with success.
If the situation is reversed and the client avoids any comments you have to do with his private life you have to adapt your style Sticking only to labor issues, ie the business that remains in question because otherwise this you may feel you are wasting your time and ironically professional may seem … unprofessional. Simply, it is to be direct because this type of customer values strictly clear communication.
In addition, we must find out what kind of customer is the one with being treated. If it is one that requires details of the type figures analysis or lists avoid being informal is key. For example, you should never tell them they are going to send documents or information but choose to be more specific by saying something as if next Thursday afternoon receives the report with all the data you have mentioned.
Customization is the key
Likewise, any communication or action towards the customer must always include the name of the recipient, so it is imperative to learn the names of the people you are dealing with in addition to associating with them other data and information on their profile. In this way, a concern to them that they have in mind and this will create a valuable customer confidence towards the professional is demonstrated.
Another virtue that the professional must possess is that of listening. During contact with the customer is important to pay attention obviously without interruption while expressed but also studying nonverbal communication with customers to better interpret his words. However, the candidate has to avoid prejudice it must consider the customer as the most valuable thing you have in your business. It also has to learn to use silence to make appropriate pauses during his speech, maintain eye contact ask if they have any questions and always speak honestly.