SoundBite Communications, U.S. multinational solutions for managing the customer experience and strategic partner Astel Group in Spain since early this year, has received the prestigious Frost & Sullivan Award for Providing Customer Value Applications proactive management of business relationships with its users. Madrid. – SoundBite Communications, U.S. multinational solutions for managing the customer experience and strategic partner Astel Group in Spain since early this year, has received the prestigious Frost & Sullivan Award for Providing Customer Value in Proactive application for managing business relationships with its users. This prestigious award is given each year to a company that demonstrates excellence in implementing strategies that proactively create value for its customers and to help improve the return on investment that companies make in this type of products and services.
Frost & Sullivan SoundBite recognizes the merits of management strategies for their clients and proactive contact with end users, with communications across multiple channels and preferences management platforms, as well as to provide these solutions through a scalable and secure cloud offering .
\ “Our studies clearly demonstrate that SoundBite Communications is a leading provider of proactive customer contact that address key industry challenges and client \” said Nancy Jamison, principal analyst contact centers Frost & Sullivan. \ “SoundBite has developed an innovative technology focused on mobile and multichannel customer preferences, with solutions that provide great value to companies that have a positive impact on customer loyalty, retention levels and income generation. \ ”
The main technology platforms are SoundBite SoundBite Engage, a system of multi-channel communication that integrates and manages interactive automatic dialing, voice messaging, SMS text communications, email and web access, and SoundBite Insight, a platform based on customer preferences for customizing communications, complying at all times all regulations and providing numerous solutions for different stages of communication with the consumer. These solutions are particularly attractive to companies in the areas of mobile marketing, customer satisfaction and collections. So already use worldwide companies in different sectors such as financial services, telecommunications, retail, utilities and collection agencies.
\ “We are very pleased to receive this award from Frost & Sullivan \”, has said Jim Milton, president and CEO of SoundBite Communications. \ “This is a recognition of our expertise and commitment to the development of solutions for managing the customer experience that enable companies to communicate with their customers through numerous channels efficient, using communication preferences chosen by the customer, as well as mobile devices. \ ”
About SoundBite Communications
SoundBite Communications is a management customer experience, with a high knowledge in providing solutions ‘cloud’ to mobile marketing, proactive care customer, payments and collections. It has more than 450 customers worldwide, among which include about 50 companies of the Fortune 500, leverage the platforms that manage preferences and multichannel communications SoundBite’s proactive to manage around 2,500 million interactions annually, Custom and high value along all stages of the business relationship.